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We objectively measure key performance indicators(KPIs) processes and customer service delivery.
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Your Customer Benefits
The customer benefits from a mystery shopping program are:
- By virtue of experiencing improved service delivery, thus creating more happy and satisfied clients who will repeat business to the organization.
- MTC Marketing Research Solutions professional mystery Shoppers visit clients’ business location incognito, blending in with other customers, primarily for the purpose of monitoring and reporting on perception of their service experience.
- The Mystery Shopper pays more attention to every detail of the visit, basing on required assessment criteria which can be measuring anything from cleanliness of the store to the friendliness of the employees, their sales ability and product knowledge.
- The experience observed is documented immediately after leaving the establishment and then sent to our offices for checking, validating and reporting.
We report true observations that the shopper captured from the experience and not the transcriber or data capturer interpretation of the evaluation. Then recommendations and conclusions are derived in an executive summary where possible interpretations may also be established for direction of future assessments and attainment of new serviceconcepts.
Locations: Africa, United Kingdom, United States of America